On Dec. 5, 2019, Frank Ordonez would go to work at UPS and never return home. He'd be taken hostage by two armed robbers and end up in the midst of a police shootout in Miramar Parkway. Richard Cutshaw would be driving home from work and he'd be caught in the crossfire and shot in the head while in his car. Hear the stories of what happened that day and where things stand 3 years later.