Savina said she received an e-mail from the airline saying they were aware of the new coronavirus threat. Berman, whose family has owned the agency since the 1980s, is among the experts who are saying the travel industry is adapting to a crisis like never before. They are doing so despite great losses when customers are supposed to be booking their spring and summer travel plans. Natalie Borghini, the sales manager at Air Projects Travel in Brickell, said airlines are adapting to the environment in creative ways. “I have never seen airlines waive penalties like this, so it’s definitely a first.”