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Florida cuts hundreds of workers who were answering phones to help the unemployed
Read full article: Florida cuts hundreds of workers who were answering phones to help the unemployedPEMBROKE PARK, Fla. The Florida Department of Economic Opportunity is ending its contract with two companies that were supplying staff to answer phone calls from the unemployed during the coronavirus outbreak, Local 10 News has learned. According to a DEO spokeswoman, UDT had about 155 representatives working on their account and AECOM had about 800. Vause said that the DEO continues to fund more than 3,000 customer service representatives who are available to assist Floridia residents with reemployment assistance claims. The Department will continue to monitor resource demands and needs to ensure service levels for Floridians will continue to improve, DEO Press Secretary Paige Landrum said in an email. The Department remains committed to helping eligible Floridians receive their Reemployment Assistance benefits as quickly as possible.The state acknowledged shortcomings in the DEOs ability to handle unprecedented unemployment claims in the aftermath of the initial COVID-19 shutdowns.